Privacy Policy - BellaLingua Academy

Our Commitment to Your Privacy

At BellaLingua Academy, we understand that your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to handling your data responsibly and in accordance with applicable data protection laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you interact with our website or services. This includes:

• Contact information such as your name and email address when you fill out our contact form
• Any information you choose to include in messages you send us
• Course preferences or learning goals you share with us during consultations
• Payment information when you enroll in our courses (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Operating system and device information
• IP address and general geographic location
• Pages visited and time spent on our website
• Referring website addresses
• Date and time of your visit

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

To respond to your inquiries, provide information about our courses, process course enrollments, and deliver the educational services you request from us.

Communication

To send you information about our courses, respond to your questions, and provide customer support. We may also send you educational content and updates if you have consented to receive such communications.

Website Improvement

To understand how visitors use our website, analyze trends, track user movements, and improve the overall user experience and functionality of our services.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights, property, or safety and that of our users.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given us explicit permission to process your data for specific purposes, such as receiving marketing communications.
Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as providing the courses you have enrolled in.
Legitimate Interests: When we have a legitimate business interest, such as improving our services, preventing fraud, or ensuring website security.
Legal Obligation: When we are required to process your data to comply with legal or regulatory requirements.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors or email service providers. These parties are contractually obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or government agencies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security and Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and monitoring
• Access controls limiting who can view your personal information
• Secure storage of personal data with restricted access
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any security breach affecting your personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it. Retention periods vary depending on the type of information and the purpose for which it was collected, typically ranging from one to seven years for business records.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.

Right to Object

You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features.
Disable cookies through your browser settings (see our Cookie Policy for more details).
Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are intended for adults and young adults learning Italian. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BellaLingua Academy
Phone: +81-27-743-3185
Email: info@xerolipoint.com
Or use our contact form